Casino.org FAQ - Get your online casino questions answered with our detailed FAQ so you can play with peace of mind.
It is human nature to have questions. It is also human nature to ask these questions. Since only humans can read this article, we are assuming that there are some questions floating around in your heads that need answers.
Below we have listed many of the common questions we hear that pertain to online gambling. Many of these questions are for beginners, but there are a few for veterans mixed in as well. After reading all of them, you should have a better idea of how to get the most out of your online casino experience.
There are numerous advantages which include playing from the comfort of your own home, playing at your own speed, saving money on gas, and avoiding human contact. On top of that, you should be able to find every game that is in a brick-and-mortar casino in pretty much any online casino.
We cover these advantages and more in our article about why to play at online casinos. Be sure to check it out so that you can make an educated decision on whether you want to play online over playing in a casino.
What Types of Games are Offered in Online Casinos?
Any game you can think of that exists in a brick-and-mortar casino is going to exist on the internet. There are even a ton of games on the internet that do NOT exist in real casinos, which makes the internet a paradise for those who are concerned with having a large and exotic list of games to choose from.
All the casinos that you find online will have some variations of blackjack, roulette, video poker, and slot games, at the very minimum. If you look hard enough you can find games with Live dealers, as well as games that have a high progressive jackpot attached to them.
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How Do I Know That the Games Are Truly Dealing Cards at Random?
Thanks to the invention of the random number generator, the internet has become a place that is capable of producing games of chance that have truly random outcomes. These random number generators are audited regularly by companies, such as eCogra, who simulate millions of situations in each game to make sure the outcomes are not predictable.
Most casinos are not going to risk their entire business just to make the games unfair. They are already making money hand over fist because the games are slightly in their favor. This makes it highly unnecessary for them to rig the random number generator.
As in most walks of life, the online gambling world is full of people who do not follow the rules. The casinos that refuse to play fair are known as “rogue casinos”. They can achieve this status by either refusing to pay customers, neglecting to make their games fair, or lying about important details in their terms and conditions.
Can I Use My Phone to Play?
Yes, you can! Nearly every online casino these days offers mobile support. The only problems are that you might not have access to EVERY game, and it is tougher to navigate around their software from a phone.
A welcome bonus will always be the first promotion that an online gambler is able to take advantage of in any given casino. This is always rewarded during a player’s first deposit onto a casino, and sometimes it can stretch all the way through their first 10 deposits.
These deals usually give a certain percentage of your deposit back to you for free if you deposit with a certain bonus code. Sometimes you might not even need a bonus code at all, but you will still need to deposit money to receive the bonus funds.
The higher the bonus percentage is, the more bonus money we will receive. This might sound like a good thing, but the bonuses with the high bonus percentages have an insanely tough playthrough requirement.
What is a “Playthrough Requirement”
Whenever you read about the bonuses that a site offers, you might see the term “playthrough requirements” thrown around a lot. These playthrough requirements specify exactly how much you will need to gamble before you can withdraw the money.
For example, if we deposit $100 with a 200% bonus and the playthrough requirement is 40x the sum of the bonus and the deposit, we will need to play through $12,000 worth of bets to clear our bonus. If it is a 100% bonus with a 25x playthrough requirement, then we will need to play through only $5,000 with our $100 deposit. There is a very large difference between these two scenarios, so you can see the importance of paying attention to these numbers.
This is a game format where we get to have a real human dealer interacting with us via webcam while they are dealing. Those who enjoy having these types of interactions in a real casino but cannot make it to a real casino for whatever reason will really favor this type of game.
Most casinos offer at least one or two Live Casino games. Some of them offer as many as twelve. It is not very hard to find online casinos that offer this feature since it is quite common these days.
Is It Easy to Withdraw Money from Online Casinos?
Yes, there are always numerous options that are quick and reliable to help you withdraw money. Just be sure that you are playing on a reputable site so that this will not be an issue.
The only problem you might have when it comes to withdrawing is when you are in the middle of clearing a deposit bonus. You will not be able to withdraw this money until the playthrough requirement is completed, unless you want to forfeit the bonus funds.
What Is the Best Way to Contact Customer Service for an Online Casino?
In our experience, the Live Chat option is always the fastest way to contact a customer service department. The response times for this feature vary from 1 second to 3 minutes.
You could also opt to call them by phone or write them an email if Live Chat is not your thing. Of these two, the telephone method is the fastest way to get answers to your questions.
Where Can I Find the Terms and Conditions for the Casino That I Am Playing On?
Game room slot machine. You should know that some pages have multiple terms and conditions page. Usually there is one set of terms for the bonus promotions alone because the rules for them are so extensive.
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Should I Bother to Read the Terms and Conditions for the Online Casino That I Am Playing On?
Yes! Every single time. Or you can read reviews like ours that already analyzed them for you and picked out the alarming clauses. It is not uncommon for an online casino to have some questionable clauses hiding in their terms and conditions, and sometimes they are of a predatory nature.
Outside of the predatory clauses, there is a ton of useful information to be found in these terms. This information ranges from what countries are banned to how much certain games contribute to the bonus playthrough requirements.
All you need to do is find a game that features a progressive jackpot, and then play it a lot. It’s really that simple! Some of these jackpots get up into the 7-figures so be sure to find some games you like that offer one and get started.
Are Players from the United States Allowed to Gamble in Online Casinos?
If the site allows U.S. players, then you can gamble there without any fear of legal consequences. Only the casino is at risk in this situation. There are many sites that allow U.S. players so be sure to shop around until you find one.
Can I Play in Online Casinos for Free Just for Fun?
Yes, most casinos offer free versions of each game so that potential customers can check out the graphics and the gameplay. Also, on sites that have tournaments they usually offer freerolls that cost nothing to get into and pay out cash prizes.
Can I Use Bitcoin as a Banking Method for Online Casinos?
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Yes, some sites offer Bitcoin as a banking option. It is currently less than half of them, which is disappointing. Hopefully more of them will come around soon because it is a superior banking method compared to most that currently exist.